Refund Policy

1. Digital Products — All Sales Final

All products sold on BethinkAI are digital goods (eBooks, toolkits, templates, courses, etc.). Because digital products are delivered instantly and cannot be “returned” once accessed or downloaded, all sales are final. By completing a purchase you request immediate access and acknowledge that, once download or access has begun, any right to cancel for a change of mind is lost. We do not offer refunds once a purchase has been completed and product access has been granted.

This applies to every order regardless of your location or checkout method. Please review the product description carefully before purchasing. If you have questions about a product before buying, contact us and we'll be happy to help.

Statutory rights: nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country of residence.

2. International Orders — Dodo Payments

For purchases made outside India, Dodo Payments is the Merchant of Record and authorised reseller. Approved refunds for these orders are issued by Dodo Payments back to your original payment method, and Dodo Payments also handles payment disputes and chargebacks for them. You may raise a refund or order query with us, or directly with Dodo Payments using the contact details shown on your receipt or invoice. Refund timelines for international orders follow Dodo Payments' processing schedule and your bank's timelines.

3. Exception — Access Not Granted After Payment

If your payment was successfully charged but you did not receive access to the product in your dashboard, you are entitled to a full refund or immediate access resolution. Please contact us within 7 days of your purchase with your order details.

4. Duplicate Charges

If you have been charged more than once for the same product due to a technical error, we will issue a full refund for the duplicate charge immediately upon confirmation. Please contact us with your transaction references so we can verify and resolve it promptly.

5. How to Request Support

To report a payment issue or request a refund under the eligible exceptions above, email us at bethinkai79@gmail.com or mohitsemwal806@gmail.com with the following details:

• Your registered email address
• The name of the product purchased
• Date and approximate time of purchase
• Your Razorpay Payment ID (India orders) or Dodo Payments order / receipt number (international orders) — shown in your confirmation email or invoice
• A brief description of the issue

6. Processing Time

We aim to respond to all refund requests within 2 business days. If a refund is approved:

• India orders: processed back to your original payment method within 5–7 business days, depending on your bank or payment provider.
• International orders: processed by Dodo Payments and typically visible within 5–10 business days, depending on your bank and card network.

7. Chargebacks & Disputes

Please contact us directly before initiating a chargeback or payment dispute with your bank. For international orders, disputes are handled by Dodo Payments as Merchant of Record; contacting us first still lets us resolve genuine issues quickly. Chargebacks filed without contacting us first may result in your account being suspended. We are always happy to resolve genuine issues quickly and fairly.

8. Contact

For any questions about this policy, reach us at bethinkai79@gmail.com or mohitsemwal806@gmail.com.